Team and seat management

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If multiple people in your organization work with Shen AI, you can manage access from the Team section of the dashboard.

Each team member receives their own login with permissions appropriate to their role. This improves security, makes activity easier to track, and gives everyone access only to the tools they need.

Inviting team members

To add someone to your workspace, open Team, enter their email address, select a role, and send an invitation.

The user will receive an email invitation and can join your workspace once they accept it. Until then, invitations remain visible in the Pending Invitations section, where they can be resent or revoked if needed.

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Understanding roles

Shen AI supports four user roles, each with a different level of access.

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Owner

The Owner has full control over the workspace, including billing and administrative settings. Owners can manage team members, change subscriptions, and perform actions that affect the entire account.

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Admin

Admins manage the workspace on a day-to-day basis. They can invite users, manage licenses and SDK keys, configure integrations, and administer the workspace without having access to billing ownership.

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Developer

The Developer role is intended for engineers integrating Shen AI into an application. Developers have access to the SDK, Playground, and analytics, but cannot manage billing or workspace administration.

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Viewer

Viewers have read-only access to selected areas of the platform. This role is useful for stakeholders who need visibility into analytics or project progress without making configuration changes.

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Managing access

As your team changes, you can update user roles or remove members from the workspace at any time.

Pending invitations can also be managed directly from the Team page, making it easy to resend an invitation or cancel it before it is accepted.

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Best practices

Most organizations assign permissions according to responsibilities.

A common setup is:

- one or two Owners responsible for billing and account administration,
- technical leads or engineering managers as Admins,
- developers integrating the SDK as Developers,
- product managers or business stakeholders as Viewers.

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Following the principle of least privilege helps keep your workspace secure while ensuring everyone has access to the tools they need.